State Of Art Customer Service - Pulse Uniform

There are 3 ways to check the status of your order: calling us at 1-866-967-8573, emailing us at csr@pulseuniform.com, or log in to you account here.

All orders, except made-to-order and/or personalized, orders can be returned for a refund or an exchange for any reason within 45 days of receipt. After 45 days but within 90 Days, you will only receive a store credit. For details, please read our Return & Exchange Policy.

Click on the "Request Catalog" link at the homepage to request your free catalog. Fill out and submit the form and we will gladly send you a copy of our next catalog.

Made-to-order or custom orders (e.g. embroidery or screen printed), colored lab coats, clearance items, altered, worn and washed items and garments cannot be returned for a refund or an exchange. Only in the case of factory defect or error caused by us can exchange may be made.

Yes, we do ship to countries outside of the United States and Canada. Please email us at csr@pulseuniform.com for a shipping quote for your items. We only accept PayPal as the mode of payment for international orders.

Once you have selected the item(s) you plan to order, add them to our secure shopping cart, choose the shipping method, and then proceed to secure checkout. You will be asked for shipping details, shipping method, and payment methods including credit card information (if applicable). The last step would be confirming and placing the order and then you will be provided with your order number.

Once you have selected the item(s) you plan to order then click on the +Add Embroidery button and fill out embroidery details including name and title, select the font, thread color and embroidery location. Add logo or simply click on the button Add with Personalization. It will take you to a page that asks you to verify accuracy of embroidery instructions especially since embroidered items are non-returnable.

There are times that high demand causes items to run out and if that happens with your order, we will let you know immediately and let you know when it's going to be available. You have the choice of waiting for it to be in stock to have them shipped altogether. You can also have them shipped separately with the back order items shipped as soon we have it in stock. No worries, either way, you will only be charged once for shipping.

You can change your order by contacting customer service toll free at 1-866-967-8573. Processing of your order takes about 24 to 48 hours and this is the time you can change it. Once we have released it for production (especially for made to order or personalized items) or it has been shipped out then we can no longer make any changes.

Call customer service toll free at 1-866-967-8573 immediately so we can cancel your order. We cannot cancel your order once we have processed customized and personalized orders.

Shipping and processing costs are based on the shipping method selected. It will be calculated, added to your order and will be displayed before asking for your payment options.

We use UPS and USPS as shipping carriers and most orders are delivered within 5-7 business days from date of order. Please allow 3-5 additional business days for personalization and customization.

Give us a call at 1-866-967-8573 or email us at csr@pulseuniform.com to get a return merchandise authorization (RMA) from us because absolutely no returns will be credited without it. Instructions will be given to you.

Give us a call at 1-866-967-8573 or email us at csr@pulseuniform.com to get a return merchandise authorization (RMA). If you need an immediate exchange, you can either place a new order for correct item and we will refund you back your money as soon as we have the returned item. Or, return the item back to us and as soon as we have returned item, we will charge you the $5.00 reshipping fee and send you the correct item.

Unfortunately, we cannot exchange or refund embroidered/personalized items unless it is defective. Please verify instructions before submitting your order.

If you see any online retail competitor offering lower prices on an identical item (must be same color and size, and in-stock at competitor), inform us and we will instantly match the price. The discounted price can always be availed. You can get the price difference even up to 15 days after purchase. Price match guarantee does not apply to competitors outside the US, discontinued deals, clearance sales, out of stock products.

Yes, we have all different kinds of discounts on large orders including school discounts, hospital & institution orders, and even members of organizations and associations.

You can log in to your account by signing with the email address and password you used to create your account. If you cannot remember your password, simply enter your email address and click GO and your password will be emailed to you.

Yes, we offer logo embroidery for individual and group orders. We have a one-time logo set-up fee of $35.00 and logo price starts at $5.99 and up depending on the number of stitches and intricacy of design. Upload your logo and we will digitize it for you and it will be stored in our logo library and it can be retrieved every time you place an order.

Give us a call at 1-866-967-8573 or email us at csr@pulseuniform.com to redeem reward pulses. To redeem discount coupons, simply enter the discount coupon code on the box below Coupon discounts are based upon order total before sales tax and shipping.

We accept major credit cards American Express, Discover, MasterCard and VISA.

Yes, you can also use PayPal and Google Checkout. You can also order using money order and business checks but order will be processed as soon as the money order and check has been cleared.

Yes, you can place your order by phone by calling us at 1-866-967-8573. You can also email us at csr@pulseuniform.com to place your order. For security reasons, we will call you for your credit card information. You can download order form and fill it out then mail or fax it to us. Please make sure to put the correct phone number and best time for us to call so we can verify your order. You can also place an order with our customer representatives via live chat support.

Unfortunately we are not accepting payroll deduction as payment options but we are working on it and will let you know once available.

Yes, we accept Purchase Orders (PO) but it is advisable that you contact us regarding this. We will only accept Purchase Orders (PO) from schools, colleges and universities, government agencies and hospitals, and private institutions and companies with complete and official documents.