1.866.967.8573 (8AM-9PM Mon-Fri EST)
We want you to be fully satisfied with your purchase
from Pulse Uniform. If you are not 100% satisfied
with your purchase, please call us at 1-866-967-8573
or send email to
to request for a Return Merchandize Authorization
We have to send you the RMA email with the instructions
so you can send the item back to us. Do not send
your package without letting us know. We have more
than three warehouses where we ship the items from
and we don’t want your package delivered to the
The RMA is usually sent thru email, which contains
the RMA No., instructions and all information you
need to know to send the package back to us
The following items are not valid for refund
or exchange: made-to-order scrubs, customized orders
including scrubs with embroidery and screen prints,
colored lab coats, clearance items, altered scrubs,
worn and washed uniforms. Only in the case of factory
defects or errors caused by us can exchange or refund
may be granted
Yes. You can send the package back with the carrier
of your choice such as USPS, UPS, FedEx, DHL, etc...
Please call us at 1-866-967-8573 or send email
right away so we can assist you with this
You can place and pay for the new order now so
we can send the right item(s) without waiting for
your package. We will issue the refund soon as we
receive your return shipment
No, unless missing tags, plastic and items not
in original condition will be charged for restocking
If returned Item(s) were opened, tag/plastic bag torn or removed a 15% to 40% (of your total order amount) Re-stocking Fee would be charged regardless of whether the item(s) were factory defected or there was error at our end.
Acceptance of items that are returned will be solely at our discretion; this also applies to how much Restocking Fee is charged on return item(s), when applicable.
Orders that are for return and exchange can be
processed for refund within 45 days of receipt.
After 45 days but within 90 Days, you will only
receive a store credit.
If Package is returned due to incorrect address, unclaimed, or refused, we will reship after recharging shipping cost. However, if you want your order to be refunded instead, shipping charges will be deducted.
Please read and follow the Return procedure stated
below before sending any package back to us.
205 Bell PL Ste D
Woodstock, GA 30188-1671
It may take up to seven to 10 business days for
us to receive your returned items. Delivery time
may also vary depending on the shipping method you
Scenario 1: In case you need an immediate
Scenario 2: If you are not willing to place
a new order::
Customer pays any incurred cost of exchange (e.g.
difference of item cost, shipping from customer
side). Special cases apply for return or exchange
of shoes, which has a separate shipping cost.
If package is returned due to incorrect address,
unclaimed, or refused, we will reship after recharging
shipping cost. The order will be refunded for cost
of item only. If you still need the item, please
place a new order.
We are not liable for any error caused by the
carrier. If the carrier agrees to refund we'll process
the refund based on its decision.
For International orders (Canada and outside
US Continental), customers will shoulder the shipping
fees for returns and exchanges
IF YOU HAVE ANY QUESTION CALL US 1.866.96.PULSE (866.967.8573)
Have Us Call You
205 Bell PL, Ste D
Woodstock, GA 30188-1671
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