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Pulse Uniform - Easy Return & Exchange

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RETURN & EXCHANGE POLICY - PULSE UNIFORM

We want you to be fully satisfied with your purchase from Pulse Uniform. If you are not 100% satisfied with your purchase, please call us at 1-866-967-8573 or send email to csr@pulseuniform.com to request for a Return Merchandize Authorization (RMA)

We have to send you the RMA email with the instructions so you can send the item back to us. Do not send your package without letting us know. We have more than three warehouses where we ship the items from and we don’t want your package delivered to the wrong warehouse

The RMA is usually sent thru email, which contains the RMA No., instructions and all information you need to know to send the package back to us

The following items are not valid for refund or exchange: made-to-order scrubs, customized orders including scrubs with embroidery and screen prints, colored lab coats, clearance items, altered scrubs, worn and washed uniforms. Only in the case of factory defects or errors caused by us can exchange or refund may be granted

Yes. You can send the package back with the carrier of your choice such as USPS, UPS, FedEx, DHL, etc...

Please call us at 1-866-967-8573 or send email to csr@pulseuniform.com right away so we can assist you with this

You can place and pay for the new order now so we can send the right item(s) without waiting for your package. We will issue the refund soon as we receive your return shipment

No, unless missing tags, plastic and items not in original condition will be charged for restocking fee.

If returned Item(s) were opened, tag/plastic bag torn or removed a 15% to 40% (of your total order amount) Re-stocking Fee would be charged regardless of whether the item(s) were factory defected or there was error at our end.

Acceptance of items that are returned will be solely at our discretion; this also applies to how much Restocking Fee is charged on return item(s), when applicable.

Orders that are for return and exchange can be processed for refund within 45 days of receipt. After 45 days but within 90 Days, you will only receive a store credit.

If Package is returned due to incorrect address, unclaimed, or refused, we will reship after recharging shipping cost. However, if you want your order to be refunded instead, shipping charges will be deducted.

Orders that are for return and exchange can be processed for refund within 45 days of receipt. After 45 days but within 90 Days, you will only receive a store credit.

  • For any discrepancy, please report it to us within 48 hours of receipt of product. Otherwise, we will assume that there is no problem with the order. Examples of discrepancy include wrong item or wrong quantity received, and when package received does not match with the order you have placed
  • For any return, please call 1-866-967-8573 or send email to csr@pulseuniform.com and request a Return Merchandize Authorization (RMA) from us
  • Returns must be in its complete and original packaging, folded properly, and shows no sign of wear, use or being washed, with complete tags intact. Otherwise, it will be subject to 15% to 40% (of your total order amount) restocking fee, depending on the condition of returned item(s)
  • Returns without the required RMA will be charged a 40% restocking fee
  • When obtaining RMA via email, please indicate whether you prefer a refund or an exchange for another size, color or item.
  • If you do not have the original invoice, remember to include your name, address, email address, phone number and order number
  • For all U.S. domestic online, phone, fax, or mail orders, item must be returned within 45 calendar days of receipt

Please read and follow the Return procedure stated below before sending any package back to us.

Return address:
Pulse Uniform
205 Bell PL Ste D
Woodstock, GA 30188-1671

  • Pack and seal your items for return in a box and write the RMA outside of the box so that it will go directly to the Returns Department. Make sure that the merchandise is properly packaged to avoid damage during transit.
  • Once packed and labeled, ship the package to us. For your protection, we strongly recommend that you choose a carrier that is able to provide you with proof of delivery

It may take up to seven to 10 business days for us to receive your returned items. Delivery time may also vary depending on the shipping method you have chosen.

REFUND:

  • We will process refund to the original method of payment within 7 business days upon the receipt of returned package.
  • If reason was due to our error or factory defect, cost of the item and shipping will be refunded. Please contact us at csr@pulseuniform.com before returning any items back to us.
  • For all other reasons, only the cost of the item will be refunded. Shipping cost will not be refunded.
  • Depending on your credit card company, it may take few days for refund to appear on your monthly billing statement. Some companies may take little longer to update their system.
  • If you have paid with a check or money order, we will send you a refund check via first-class mail.

Scenario 1: In case you need an immediate exchange::

  • Sign in to your account and request for an RMA. You can also call us at 1-866-967-8573 or email us at csr@pulseuniform.com for an RMA request.
  • Place a new order for the new/correct item or let our representatives place the order for you.
  • As soon as we have the returned item, we will refund your money. We don't charge shipping cost for sending exchange order but customers have to pay shipping from their side to return items to us.
  • Depending on your credit card company, it may take few days for refund to appear on your monthly billing statement. Some companies may take little longer to update their system.
  • If you have paid with a check or money order, we will send you a refund check via first-class mail.

Scenario 2: If you are not willing to place a new order::

  • Sign in to your account and request for an RMA. You can also call us at 1-866-967-8573 or email us at csr@pulseuniform.com for an RMA request.
  • Return the item back to us. We don't charge shipping cost for sending exchange order but customers have to pay shipping from their side to return items to us.
  • As soon as we have the returned item, we will send you the correct item.

Customer pays any incurred cost of exchange (e.g. difference of item cost, shipping from customer side). Special cases apply for return or exchange of shoes, which has a separate shipping cost.

If package is returned due to incorrect address, unclaimed, or refused, we will reship after recharging shipping cost. The order will be refunded for cost of item only. If you still need the item, please place a new order.

We are not liable for any error caused by the carrier. If the carrier agrees to refund we'll process the refund based on its decision.

For International orders (Canada and outside US Continental), customers will shoulder the shipping fees for returns and exchanges

IF YOU HAVE ANY QUESTION CALL US 1.866.96.PULSE (866.967.8573)

Address

205 Bell PL Ste D Woodstock, GA 30188-1671

Phone

1.866.967.8573
Mon-Fri 8AM - 9PM EST

Fax

1.847.594.1644

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