Orders that request a return or exchange can be processed for refund within 365 days of receipt. After 90 days but within 365 Days, you will only receive a store credit.
- For any discrepancy, please report it to us within 48 hours of receipt of product. Otherwise, we will assume that there is no problem with the order. Examples of discrepancy include wrong item or wrong quantity received, and when package received does not match with the order you have placed
- For any return, please call 1-866-967-8573 or send email to firstname.lastname@example.org and request a Return Merchandize Authorization (RMA) from us
- Returns must be in its complete and original packaging, folded properly, and shows no sign of wear, use or being washed, with complete tags intact. Otherwise, it will be subject to 15% to 40% (of your total order amount) restocking fee, depending on the condition of returned item(s)
- Returns without the required RMA will be charged a 40% restocking fee
- When obtaining RMA via email, please indicate whether you prefer a refund or an exchange for another size, color or item.
- If you do not have the original invoice, remember to include your name, address, email address, phone number and order number
- For all U.S. domestic online, phone, fax, or mail orders, item must be returned within 45 calendar days of receipt