We want you to love what you ordered and be fully satisfied with your purchase from PulseUniform. If for any reason you are not 100% satisfied with your purchase, please return it to us in its original condition and we will gladly issue a refund or process an exchange.
- All orders, except made-to-order and/or personalized, orders can be returned for a refund or an exchange for any reason within 45 days of receipt. After 45 days but with in 90 Days, you will only receive a store credit.
- Made-to-order or custom orders (e.g. embroidery or screen printed), colored lab coats, clearance items, altered, worn and washed items and garments cannot be returned for a refund or an exchange. Only in the case of factory defect or error caused by us can exchange may be made.
- For any discrepancy, please report it to us within 48 hours of receipt of product. Otherwise, we will assume that there is no problem with the order. Examples of discrepancy include wrong item or wrong quantity received, and when package received does not match with the order you placed.
- For any return, please call 1-866-967-8573 or send email to firstname.lastname@example.org and get return merchandize authorization (RMA) from us.
- Returns must be in its complete and original packaging, folded properly, and shows no signs of wear, use or being washed, with complete tags intact. Otherwise, it will be subject to 15% to 30% restocking fee, depending on the condition of returned item(s).
- Returns without the required RMA will be charged a 40% restocking fee.
- When obtaining RMA via email, please indicate whether you prefer a refund or an exchange for another size, color or item.
- If you do not have the original invoice, remember to include your name, address, email address, phone number and order number.
- For all U.S. domestic online, phone, fax, or mail orders, item must be returned within 45 calendar days of receipt.
Buyer's Return Procedure
- Please read and follow the Return procedure stated below before sending any package back to us
- Return address:
205 Bell PL Ste D
- Pack and seal your items for return in a box and write the RMA outside of the box so that when received it will go directly to the Returns Department. Make sure the merchandise is properly packaged to avoid damage during transit.
- Once packed and labeled, ship the package to us. For your protection, we strongly recommend that you use a carrier that is able to provide you with proof of delivery.
Our Refund & Exchange Process
- Depending on the shipping method you used to send back the item(s) to us, it can take up to 7 – 10 business days for us to receive the item
- We will process refund to the original method of payment within 7 business days upon the receipt of returned package
- If reason was due to our error or factory defect, cost of the item and shipping will be refunded. Please contact us at email@example.com before returning any items back to us.
- For all other reason, only cost of the item will be refunded. Shipping cost will not be refunded.
- Depending on your credit card company, it may take few days for refund to appear on your monthly billing statement. Some financial institutions take little longer to update their system..
- If you have paid with a check or money order, we will send you a refund check via first-class mail.
- Easy and Flexible EXCHANGE:
- Condition 1: In case you need an immediate exchange:
- Obtain your RMA# by sign in into tour account, calling us at 1-866-967-8573 or email us at firstname.lastname@example.org
- Place a new order for the new/correct item or let our representatives place the order for you.
- As soon as we have the returned item, we will refund back your money. We don't charge shipping cost for sending exchange order but customers have to pay shipping from their side to return items to us.
- Condition 2: If you are not willing to place a new order:
- Call us at 1.866.967.8573 or email us at email@example.com for your RMA #.
- Return the item back to us. We don't charge shipping cost for sending exchange order but customers have to pay shipping from their side to return items to us.
- As soon as we have the returned item, we will send you the correct item.
Customer pays any incurred cost of exchange (e.g. difference of item cost, shipping from customer side). Special cases apply for return or exchange of shoes which has a separate shipping cost.
If package is returned due to incorrect address, unclaimed, or refused, we will reship after recharging shipping cost. The order will be refunded for cost of item only. If you still need the item, please place a new order.
We'll not be responsible for any error caused by the carrier. If the carrier agrees to refund we'll process the refund based on its decision.
Please note that if you return any item but have availed free shipping, the remaining order should not fall below $29.99, otherwise our actual outbound shipping cost of $10 will be deducted from your refund.