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    Customer Services



    You can start the process by sending us your logo for digitizing at csr@pulseuniform.com. Our well-trained digitizers will give you recommendations about logo treatment and applications Please take note that for customized logos, we may need up to three days to process your orders because we need to convert the logo to embroidery-ready form Please submit your logo in JPEG format with the following information: Full Name Company Name Phone Number (Best time to reach) Special Instructions Please attach Image file (Jpeg, png) Once set-up is complete, we will send you a scanned copy of the logo for your review. Simply reply by e-mail with an approval, and we will begin production immediately. Within one week, (excluding shipping time), you will be wearing your uniforms that are personalized with your own company logo.
    Unlike many of our competitors who depend on contractors to produce their designs and custom embroidery, we operate our own digitizing studio and embroidery machines. This allows us to carefully control all aspects of the process, which ensures the highest possible quality and fastest production. We have the newest and most advanced embroidery equipment available. Having the most modern embroidery machines allow us to embroider your order with:
    • Precision
    • Consistency
    • More colors
    • More intricate details
    • Clearer small letters
    Everything is done in-house by our well-trained staff. Allow 5 to 7 business days from the time you place your order until your order is shipped to you. Allow 1-5 business days for shipping. Call our Customer Service Department at 1.866.967.8573 and ask about shipping options and the actual transit time.
    Pulse Uniform offers digitizing services. We can convert your artwork into a digital code that is readable by advanced embroidery machines. The digital image file of your logo that you send us is a starting point, but the "digitized" logo that we create will be in a format that only embroidery machines can use. This digital code provides the instructions to the embroidery machine's operating system which, in turn, tells the embroidery machine's frame how to sew the design
    Send an email to csr@pulseuniform.com with your logo attached in a .bmp, .jpg, .gif, or .pdf file format. JPG is our preference. Tell us what size you want your logo to be, location where the logo will be placed and what you want to put it on (lab coat, scrub top, etc.). Our general guidelines are 3.75” to 4.25" wide for logos for use on the left chest of lab coat. Often, the limiting factor in a logo's size is small lettering or a thin, small part of the artwork. If we think something needs to be changed, we'll let you know