At Pulse Uniform, our virtue is customer satisfaction. We hope that you are satisfied with your purchase. However, in case you are not content, we will gladly take back the item in its original condition within 45 days of the purchase.
Returns of any worn, altered, washed, embroidered, and made to order items are not accepted.
It generally takes 3 to 5 business days to process the payments after receiving return items. But sometimes due to high volume of orders it takes up to 10 business days to refund.
Returns of any worn, altered, washed, embroidered, and made to order items are not accepted.
Pulse Uniform
205 Bell PL Ste D
Woodstock, GA 30188-1671
Please note that an applicable restocking fee will be applied if RMA is not requested and for certain return reasons. (See FAQs for more details.). Furthermore, we suggest you to send the items via a trusted carrier that guarantees proof of delivery (See FAQs for more details.).
We believe in customer satisfaction. If you are not 100% satisfied with your purchase, please contact us at csr@pulseuniform.com to request for a Return Merchandize Authorization (RMA).
2. Do I just send the items back? Where should I send it to?If you are not satisfied with your purchase, kindly drop us an email. We will send you the RMA email and you can then send the item back to us. We strongly advice that no package should be dispatched to us without prior intimidation as there is a high probability of loss.
3. Why do I need an RMA and how do I get one?RMA stands for Return Merchandize Authorization (RMA) which is sent via email. This document contains all relevant instructions and information for processing returns.
4. Which item/s are non-returnable or non-exchangeable?The following items cannot be returned or refunded:
Returns or Refund is only possible in case of factory defects or errors during manufacturing which is upon the discretion of our Quality Assurance Team.
5. Do I need to pay for the return shipment?The expense of return shipments is borne by the client. The package can be dispatched with the carrier of your choice such as USPS, UPS, FedEx, DHL, etc...
6. What about damaged, defective or wrong items sent to me?In case you receive a defective or wrong article, please contact us at csr@pulseuniform.com at the earliest for our assistance.
7. What if I need my exchange order immediately?You can place and pay for the new order to avoid any delay. We will issue a refund of your article as soon as we receive your return shipment.
8. Will there be any restocking fee for return/exchange?No, there will be no restocking fee in these circumstances:
Note: For faster resolution, please share an image with us. This will also help us investigate the issue and will help us improve our service.
Similarly, 20% restocking fee will be applied for returns in these circumstances:
Note: If returned item is not in original condition (washed, worn, no tags, stained etc.) up to 40% restocking fee will be applied.
9. How long will it take to return or exchange my order?You can request a return or exchange within 45 days of your purchase.
10. What if my shipment is return to sender?Pulse Uniform does not take any responsibility for parcels that are returned back to us after 15 days of delivery for the aforementioned reasons:
1. Incomplete address
2. Vacant
3. No Secure Location
4. Refused by Customer
11. Return ConditionOrders that request a return or exchange can be processed for refund within 45 days of receipt. After 90 days but within 45 Days, you will only receive a store credit.
Please read and follow the Return procedure stated below before sending any package back to us.
Pack and seal your items for return in a box and write the RMA outside of the box so that it will go directly to the Returns Department. Make sure that the merchandise is properly packaged to avoid damage during transit.
Once packed and labeled, ship the package to us. For your protection, we strongly recommend that you choose a carrier that is able to provide you with proof of delivery
Return address:
Pulse Uniform
205 Bell PL Ste D
Woodstock, GA 30188-1671
It may take up to seven to 10 business days for us to receive your returned items. Delivery time may also vary depending on the shipping method you have chosen.
Refund:
We will process refund to the original method of payment within 3 to 5 business days upon the receipt of returned package.
If reason was due to our error or factory defect, cost of the item and shipping will be refunded. Please contact us at csr@pulseuniform.com before returning any items back to us.
For all other reasons, only the cost of the item will be refunded. Shipping cost will not be refunded.
Depending on your credit card company, it may take few days for refund to appear on your monthly billing statement. Some companies may take little longer to update their system.
If you have paid with a check or money order, we will send you a refund check via first-class
Easy and Flexible Exchange Process
Scenario 1: In case you need an immediate exchange:
Scenario 2: If you are not willing to place a new order:
If package is returned due to incorrect address, unclaimed, or refused, we will reship after recharging shipping cost. The order will be refunded for cost of item only. If you still need the item, please place a new order.
14. International ReturnsFor any queries, kindly message our customer support staff or drop us an email at csr@pulseuniform.com
15. Can I cancel my order?Pulse Uniform aims to ensure fast and efficient order delivery to the customer. While sourcing the product from different warehouses, it is not possible to cancel the order after order confirmation.
However, if you are not satisfied with the purchase, you may contact the customer support dept 1.866.967.8573 or request a return authorization.