Return Policy

1. What should I do if I want to return or exchange an item/s?

We believe in customer satisfaction. If you are not 100% satisfied with your purchase, please contact us at csr@pulseuniform.com to request for a Return Merchandize Authorization (RMA).

2. Do I just send the items back? Where should I send it to?

If you are not satisfied with your purchase, kindly drop us an email. We will send you the RMA email and you can then send the item back to us. We strongly advice that no package should be dispatched to us without prior intimidation as there is a high probability of loss.

3. Why do I need an RMA and how do I get one?

RMA stands for Return Merchandize Authorization (RMA) which is sent via email. This document contains all relevant instructions and information for processing returns.

4. Which item/s are non-returnable or non-exchangeable?

The following items cannot be returned or refunded:

• Made-To-Order Scrubs
• Customized Orders Including Scrubs With Embroidery And Screen Prints
• Colored Lab Coats
• Clearance Items
• Altered Scrubs
• Worn And Washed Uniforms.

Returns or Refund is only possible in case of factory defects or errors during manufacturing which is upon the discretion of our Quality Assurance Team.

5. Do I need to pay for the return shipment?

The expense of return shipments is borne by the client. The package can be dispatched with the carrier of your choice such as USPS, UPS, FedEx, DHL, etc...

6. What about damaged, defective or wrong items sent to me?

In case you receive a defective or wrong article, please contact us at csr@pulseuniform.com at the earliest for our assistance.

7. What if I need my exchange order immediately?

You can place and pay for the new order to avoid any delay. We will issue a refund of your article as soon as we receive your return shipment.

8. Will there be any restocking fee for return/exchange?

No, there will be no restocking fee in these circumstances:

• If you received defected item
• If you received incorrect item in terms of size, color, embroidery or style etc.

Note: For faster resolution, please share an image with us. This will also help us investigate the issue and will help us improve our service.

Similarly, 20% restocking fee will be applied for returns in these circumstances:

• If the article is no longer needed by you.
• Ordered wrong size
• Purchased by mistake
• Didn't like the color, fabric and style you ordered.

Note: If returned item is not in original condition (washed, worn, no tags, stained etc.) up to 40% restocking fee will be applied.

9. How long will it take to return or exchange my order?

You can request a return or exchange within 45 days of your purchase.

10. What if my shipment is return to sender?

Pulse Uniform does not take any responsibility for parcels that are returned back to us after 15 days of delivery for the aforementioned reasons:

1. Incomplete address

2. Vacant

3. No Secure Location

4. Refused by Customer

11. Return Condition

Orders that request a return or exchange can be processed for refund within 45 days of receipt. After 90 days but within 45 Days, you will only receive a store credit.

• For any discrepancy, please report it to us within 48 hours of receipt of product. Otherwise, we will assume that there is no problem with the order. Examples of discrepancy include wrong item or wrong quantity received, or the package received does not match with the order you have placed.
• For any return, please call 1-866-967-8573 or send email to csr@pulseuniform.com and request a Return Merchandize Authorization (RMA).
• Returns must be in its complete and original packaging, folded properly, and shows no sign of wear, use or being washed, with complete tags intact. Otherwise, it will be subject to 15% to 40% (of your total order amount) restocking fee, depending on the condition of returned item(s).
• Returns without the required RMA will be charged a 40% restocking fee.
• When obtaining RMA via email, please indicate whether you prefer a refund or an exchange for another size, color or item.
• If you do not have the original invoice, remember to include your name, address, email address, phone number and order number.
• For all U.S. domestic online, phone, fax, or mail orders, item must be returned within 45 calendar days of receipt.

12. Buyer's Return Procedure

Please read and follow the Return procedure stated below before sending any package back to us.

Pack and seal your items for return in a box and write the RMA outside of the box so that it will go directly to the Returns Department. Make sure that the merchandise is properly packaged to avoid damage during transit.

Once packed and labeled, ship the package to us. For your protection, we strongly recommend that you choose a carrier that is able to provide you with proof of delivery

Return address:

Pulse Uniform
205 Bell PL Ste D
Woodstock, GA 30188-1671

13. Our Refund & Exchange Process

It may take up to seven to 10 business days for us to receive your returned items. Delivery time may also vary depending on the shipping method you have chosen.

Refund:

We will process refund to the original method of payment within 3 to 5 business days upon the receipt of returned package.

If reason was due to our error or factory defect, cost of the item and shipping will be refunded. Please contact us at csr@pulseuniform.com before returning any items back to us.

For all other reasons, only the cost of the item will be refunded. Shipping cost will not be refunded.

Depending on your credit card company, it may take few days for refund to appear on your monthly billing statement. Some companies may take little longer to update their system.

If you have paid with a check or money order, we will send you a refund check via first-class

Easy and Flexible Exchange Process

Scenario 1: In case you need an immediate exchange:

• Sign in to your account and request for an RMA. You can also contact us at csr@pulseuniform.com for an RMA request.
• Place a new order for the new/correct item or let our representatives place the order for you.
• As soon as we have the returned item, we will refund your money. We don't charge shipping cost for sending exchange order but customers have to pay shipping from their side to return items to us.
• Depending on your credit card company, it may take few days for refund to appear on your monthly billing statement. Some companies may take little longer to update their system.
• If you have paid with a check or money order, we will send you a refund check via first-class mail.

Scenario 2: If you are not willing to place a new order:

• Sign in to your account and request for an RMA. You can also contact us at csr@pulseuniform.com for an RMA request.
• If you are not satisfied with your purchase, we have a return and exchange policy, In case of exchange, we send you a new package and you only have to bear the shipping charges. If you are looking to get a refund on your order, just return item/items to us and we will issue refund as per our policy
• As soon as we have the returned item, we will send you the correct item
• Customer pays any incurred cost of exchange (e.g. difference of item cost, shipping from customer side). Special cases apply for return or exchange of shoes, which has a separate shipping cost.

If package is returned due to incorrect address, unclaimed, or refused, we will reship after recharging shipping cost. The order will be refunded for cost of item only. If you still need the item, please place a new order.

14. International Returns

For any queries, kindly message our customer support staff or drop us an email at csr@pulseuniform.com

15. Can I cancel my order?

Pulse Uniform aims to ensure fast and efficient order delivery to the customer. While sourcing the product from different warehouses, it is not possible to cancel the order after order confirmation.

However, if you are not satisfied with the purchase, you may contact the customer support dept 1.866.967.8573 or request a return authorization.